It’s All About The People

By: Ronette Kersting The most important Lean discipline is the challenge of creating and sustaining the commitment and engagement of the people doing the work.  Mastery of the technical details …

Monkey see .. monkey do

Monkey See…Monkey do 

By: Ronette Kersting WHAT IS CULTURE? David Mann describes culture within a work organization to be, “the sum of people’s habits related to how they get their work done.  The …

Continuous Improvement Cycle

Continuous Improvement Cycle

By: Ronette Kersting Everyone wants to improve but change is hard.  Implementing changes is even more difficult…many fall short.  Bureaucracy, organizational structure, and even culture can block progress and stall …