Monkey See…Monkey do
By: Ronette Kersting WHAT IS CULTURE? David Mann describes culture within a work organization to be, “the sum of people’s habits related to how they get their work done. The …
Conducting an HR Audit
By: Susan Walsh, SHRM-SCP Much like an annual visit to the doctor for a check-up, an HR audit is like a health check– it measures the overall health of the …
The Great Resignation – Finding the Silver Lining
By: Susan Walsh, SHRM-SCP One of my favorite movies is “Silver Linings Playbook” starring Jennifer Lawrence and Bradley Cooper. It’s a worthy combination of comedy and drama that takes a …
Strategies to Combat Common Causes of Scope Creep
By: Amy Baugh Change is inevitable. As a project manager, I can’t think of a single project whose final deliverables are perfectly aligned with the initial intent and understanding. Every …
Moving the Needle: Driving Meaningful Conversation with Stakeholders
By: Amy Baugh All projects have one or more curveballs where things don’t go as planned. When you have bad news to share with stakeholders, or perhaps a necessary change …
Tips for Writing a Rejection Letter
By: Susan Walsh, SHRM-SCP Americans say they tell an average of nine people about good experiences, and nearly twice as many (16 people) about poor ones – making every individual …
Continuous Improvement Cycle
By: Ronette Kersting Everyone wants to improve but change is hard. Implementing changes is even more difficult…many fall short. Bureaucracy, organizational structure, and even culture can block progress and stall …
Everyday Lean…Continuous Flow
By: Ronette Kersting A pet peeve…WAITING (particularly in traffic)! Waiting is considered one of the “8 Wastes of Lean”. Lean thinking aims to remove waste. What is “waste” you may …
Using A Balanced Scorecard To Manage Performance
By: Susan Walsh, SHRM-SCP Balanced scorecards have been around since the early 1990s with several iterations over the years. A balanced scorecard is often used to manage the strategic objectives …
Everyday Lean…Chasing Waste
By: Ronette Kersting Lean Six Sigma provides numerous resources and tools to enable everyone to Act Decisively, Actively Listen and Take the Customer’s View. These tools can be used to …
